As a final note to leave you on, we would like to remind you, our testers, that our moderator team is also human and prone to errors as much as anyone.
Mistakes happen on our side as well, and we try to accept that and take full responsibility whenever that scenario occurs. We are not perfect, but we try as much as possible to fix any missteps that might occur under our noses.
To do that we need your help and your valued input. Do not be afraid to contact us through our Zendesk whenever you feel like we’ve made a blunder. Your voice will be heard and you will always get a response from us.
We are not too proud to admit when we are wrong (😳), if we did a mistake it will be corrected and if we acted in a way you do not consider fair we will try our best to explain our reasoning so that you do not feel mistreated.
❓ So … we’ve made a decision you do not agree with. What can you do?
Simple: you log in on our platform and submit a ticket.
A ticket is a direct message that is sent to our database. Don’t worry, you’re not going to get an automated message and it’s not going to be filtered out, we actually read all your complaints and there will always be a pair of human eyes that will see what you sent us, so be kind.
In order to be fully understood, always try to correctly describe your problem in as much detail as possible. We don’t mind walls of text, more information is better than too little.
As a general rule always add the name and code of the cycle you are referring to, otherwise, we might have a hard time solving your issue. Each one of our testers is important to us, but you have to understand that you are not alone. There are thousands of voices from all over the world on our merry little Tester Work, so you need to be specific.
Tell us about what bug you think was moderated unfairly, and we would greatly appreciate an ID or URL to point us to it. Tell us why you think it was a wrong decision and spare no detail.
Perhaps your issue is with our payments department, but have no fear we will always pay for the honest work our wonderful testers provided us. It’s just that sometimes things get mixed up, so please do not hold it against us, simply describe your issue and we will jump on it and fix it as soon as possible.
We also understand that problems are unpleasant even in the best of times, and you might want a solution to them as soon as it occurs. But unfortunately, that is not always possible. You must understand that there are time zones to consider, local holidays and weekends, time off and friends and family, and cute pets that also need our attention outside of regular work hours. Our team is human too, and we respect them and their time as much as we do yours, so we hope you will be patient with us and give us the benefit of the doubt when you do not always receive an immediate reply.
📢 So we might not always be able to help as soon as an issue occurs, but we will never ignore your voice just because it’s on the other half of the planet, it might just take a little while to reach us.
Happy Testing,
The TesterWork Team
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