Connecting to Virtual Private Network (VPN)

Why VPN Is Required

Some test cycles require you to connect through a VPN, as outlined in the Tester Spec.
If you are not connected to the VPN during such cycles, you may be unable to complete the test correctly.

TesterWork provides a fast, secure WireGuard-based VPN tunnel for this purpose.

Important notes:

• You need a separate VPN profile for each device you plan to use.

• VPN usage is logged and monitored. It must be used only for testing activities.

How to Generate Your VPN Profile

1. Go to the Devices page.

2. Log in with your tester credentials (if you aren’t already).

3. Click the cloud icon next to the device for which you want to create a VPN profile.

 

If you don't see this button, you may not have access to the feature on your account.
 

4. Click "Create new VPN config"

 

Configuration for connection is visible only once.

5. Import VPN config into your device, read below how.

Importing the VPN Configuration

Once you have generated your VPN profile, follow the instructions below to install and activate it on your device.

Windows

1. Install WireGuard from the Microsoft Store.

2. Open the app and import the downloaded .conf file.

3. After importing, use the system tray icon to connect and disconnect the VPN.

macOS

1. Install WireGuard from the App Store.

2. Open WireGuard and import the .conf file you downloaded.

3. Use the menu bar icon to connect when needed.

iOS / Android

1. Install the WireGuard app from the App Store or Google Play.

2. Import your VPN configuration in one of the following ways:

   • Scan the QR code, or

   • Import the configuration file directly.

3. If you see an “Invalid name” error, rename the file to something short, without special characters, and ensure it ends with .conf.

4. Enable the VPN connection within the WireGuard app.

For more details or advanced setup options, refer to the official WireGuard documentation.

Verification

After connecting to the VPN, you must verify that the connection is active.

1. Visit https://vpn.gatserver.com.

2. If the VPN is working correctly, you will see:

   • A confirmation message, and

   • A different public IP address than your usual one.

Troubleshooting: Internet Stops Working When Connected

If your internet stops working after enabling the VPN, it is usually due to network compatibility issues between your device, your router, and the VPN server.

How to Fix It

1. Try a different internet connection

   • Switch from home Wi-Fi to mobile data

   • Or try a different Wi-Fi network

2. Check your NAT type

   • Go to Check My NAT

   • If your NAT type is “restricted”, VPN connections may fail more frequently.

3. Change to a more compatible network

   • Use mobile data

   • Or connect to a different Wi-Fi network with a more open NAT configuration