Correct Attachments: How to Upload Videos

Your video attachments are one of the most important parts of a bug report. A good video clearly shows the issue, the steps to reproduce it, and all relevant details. Here’s how to make sure your videos meet professional standards.

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1. Clarity and Quality

• Videos should be clear and easy to understand. Avoid blurry or pixelated recordings.

• You don’t need ultra-high-definition, but the screen and steps must be clearly visible.

• Compressing videos to save space is fine, but do not sacrifice clarity.

Rule of thumb: If a moderator can’t easily see what’s happening in your video, it may be rejected.

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2. Screen Capture over Hand-Held recording

• We prefer screen capture tools over recording your screen with another device. Screen capture videos are more stable, professional, and easier to follow.

• Only use a secondary device if there’s no other way to record (e.g., very old or damaged devices). If you must do this, explain it in your bug report to avoid rejection.

Recommended Tools:

• iOS: Built-in screen recorder (tutorial)

• Android: Mobizen or similar apps

• Windows: Bandicam or other reliable screen recorders

You can use any tool as long as the video is high-quality, lag-free, and free from distracting watermarks.

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3. Assistive Touch / Touch Indicators

• Use Assistive Touch (or equivalent) to show which buttons you tap or gestures you perform.

• This transparency helps moderators verify your actions and increases the chance your report is accepted.

• If the client specifically requests not to use Assistive Touch, follow their instructions.

  

 

4. Audio

• Unless reporting an audio-related bug, videos must have no sound.

• Unnecessary audio (system notifications, background sounds, music) may lead to rejection.

• Most screen recording apps allow you to disable audio easily. Always use this feature.

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5. Full-Screen Capture

• Capture the entire screen, including the system bar.

• This ensures moderators can check connectivity, active VPNs, and other system settings.

Special Case:

• For bugs related to network or loading issues, include an internet speed test in the same video after reproducing the bug.

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6. Professional Environment

• Avoid displaying personal or inappropriate information.

• Disable notifications, incoming calls, and messages during recording.

• Close all non-test apps and use a neutral wallpaper or background.

• Avoid showing personal photos or any graphic/vulgar content.

Tip: If recording personal data is necessary (e.g., registration forms), blur or censor sensitive information.

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7. Internal Documents

• Never include internal documents in your video attachments, such as:

  • Test Case documents

  • Bug Trackers

  • Tester Specs

  • Test invitations

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8. Double-Check Before Uploading

• Review your video carefully before submitting.

• Name your file with the bug title or ID to avoid mistakes.

• Ensure no sensitive or irrelevant information appears in the video.

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Pro Tip: Taking a few extra minutes to produce a clean, clear video saves time later, reduces corrections, and increases the chance your bug report is accepted on the first try.