Just like testers, we can make mistakes. While we do our best to review every report carefully and fairly, errors can occasionally happen on our side as well. When they do, we take full responsibility and work to correct them as quickly as possible.
We are committed to being fair, transparent, and accountable. And that’s where your voice matters.
If you believe a decision was incorrect or unfair, please reach out to us through Zendesk. We genuinely value your feedback, and every message is reviewed by a real person.
We are never too proud to reassess a decision. If we made a mistake, we will fix it. If there is a misunderstanding, we will explain our reasoning clearly so you never feel overlooked or mistreated.
Disagree with a moderation decision? Here’s what to do
If you believe a decision needs clarification or reconsideration, the process is simple:
Log in to the platform and submit a ticket.
A ticket is a direct message to our Support Center.
Rest assured:
Your message will not be ignored.
You will not receive a generic automated dismissal.
A real team member will review your concern.
We kindly ask that you remain respectful when submitting your message, professionalism goes both ways.
How to submit an effective ticket
To help us resolve your concern as quickly as possible, please include:
The test cycle name and code
The Bug ID or URL (if related to a moderation decision)
A clear explanation of why you believe the decision should be reviewed
Any relevant additional context
The more details you provide, the easier it is for us to investigate thoroughly.
Remember: you are part of a global community of thousands of testers. Specific information allows us to locate your case quickly and provide a precise response.
Payment-related concerns
If your concern is related to payment, please don’t worry.
We deeply value the honest work of our testers. If something appears incorrect, let us know. Occasionally, misunderstandings or system errors occur, and we are committed to reviewing and correcting them promptly.
Response time & patience
We understand that waiting for a response can be frustrating.
While we always aim to respond as quickly as possible, please keep in mind:
Our team operates across multiple time zones.
We observe local holidays and weekends.
Like you, we have families and personal responsibilities.
We respect your time, and we ask for your patience in return. Even if we cannot respond immediately, your message will never be ignored.
Our commitment to you
We may not always be able to resolve every concern instantly, but your voice matters.
No matter where you are in the world, you are an important part of this community. We appreciate your dedication, your professionalism, and your contribution to building better products.
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