Here at Tester Work, we are committed to ensuring that both our testers and customers get the best out of our platform and service. Our work relies heavily on trust within our community, in order to maintain that trust we have collated the following guidelines.
Working with Tester Work!
As a tester with us you will be sent project invites every time a cycle comes in that matches your profile, this will ensure that you get invited to the projects that suit you best. It is important to reply to these as soon as possible – both to secure your place but also to let us know if you cannot make this cycle.
You will always have the option to decline a testing invite – just let us know so that we can free up your space for someone else! This won’t have a negative impact on your ability to be invited to cycles afterward.
Our warning policy
We operate with trust in our tester crowd, however, there are behaviors that will lead to us taking action that could involve either a warning or account suspension.
We understand that mistakes happen so our community will only be penalized if at least one warning has been issued beforehand. These warnings are automatically removed from a tester's record after 3 months.
⚠️ Warning email could be sent if:
→ Registering to take part in a test cycle, but not accepting the invite;
→ Accepting the test invites but then failing to test; Remember if you cannot participate in a test cycle just let us know, this will not affect your ability to join further test cycles.
→ Failing to execute the tests within the deadline;
→ Changing the details of testing accounts without being instructed to do so;
→ Not following the test instructions, such as: incorrectly marking test cases as passed, missing bug IDs, and so on;
→ Using a VPN or commercial server without particularly being instructed to do so;
→ Using a different device for the test execution than the one assigned in the invitation email;
→ Using an emulator, a rooted or jail-broken device during the test execution;
→ Sharing confidential test information via social media apps or with other users. If you need to save any details for easy access, please use incorporated local tools instead, such as a Text Document, a reminder/notes app, etc. to write it down;
→ Posting illegal, defamatory, obscene or otherwise inappropriate content in any type of content (such as in bug attachments);
→ Contacting clients directly without explicitly being asked to do so;
If repeating either of the above misconducts, your tester account will be suspended for 3 or 5 days!
💔 We are compelled to terminate your tester account if:
→ Repeating the above misconducts multiple times after repeated warnings on our side;
→ Being located in a different country than the country of residence from your Tester Work profile. You have to update your location details when traveling or moving to a different country;
→ Deliberately sending offensive material to staff or customers of Tester Work / Global App Testing;