2.2. Acquiring Crash Logs on iOS devices using a Windows machine

The crash log files are copied to the computer when syncing your device via iTunes. 

• You can download iTunes from this page: https://www.apple.com/itunes/download/

The log can be found in the following folder:

• C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
• note: the AppData folder is hidden by default, you might need to enable view hidden files

How to obtain the logs:

1.  Reproduce the crash in your iOS device
2. Connect your iOS device to the PC
3. Launch iTunes
4. Click on the iPhone button in the top-left area of the screen (iPad or iPod if you are testing on the respective device)
5. Sync your device with the computer
6.  Wait for the synchronization to finish
7. Find your app crash log
8. The log will be found in C:\Users\”PC Name”\AppData\Roaming\Apple Computer\Logs\CrashReporter

Note, the crash log’s name includes the following:

• App’s name

• date of the crash (year-month-day)

• time of the crash (hour-minute-second)

• the device on which the crash occurred