Obtain the crash logs via Android Studio
From our past experience, the data provided by logs created with other applications (installed on the device) does not provide an accurate and full device and app information.
Firstly, you will need to install Android Studio for Macintosh (note you need approximately 500mb free space on your computer).
- From the above link, click on the green “Download Android Studio” button
- Make sure you read the terms and conditions, then tick the checkbox before downloading the application
- After the .dmg file is downloaded; run it then drag and drop it on the Applications folder icon
- Launch Spotlight Search (cmd + space), type “android studio” and launch the application (click Open in the warning alert)
- When first opened, a “Java not found” pop up will appear - click on the link to download Java.
- Proceed with downloading Java
- After the download is finished, open javaforosx.dmg and double click on JavaForOSX.pkg
- Proceed through the installation Wizard
- After the Java installation has been completed, run Android Studio again and proceed through the onboarding flow:
- When reaching the “Welcome to Android Studio” screen, select “Start a new Android Studio project” and set up the work environment (you can use the pre-selected options).
- After the project has been set up, click on the Android Device Monitor icon in the toolbar:
- Connect your Android device to your Mac machine using a USB cable (note: USB debugging must be turned on - this can be done in the Developer Options area of the device’s Settings app;)
- Optionally, for ease of access, lock the Android Device Monitor app in the dock: