KYC Flow Testing: What you need to know

What is a KYC Flow?

KYC stands for “Know Your Customer.”

It’s the process companies use to verify your identity before letting you use their services. The goal is to prevent fraud, meet legal requirements, and keep platforms secure.

KYC flows are commonly used by:

• Banks and fintech apps

• Crypto exchanges and stock brokers

• Payment/wallet apps

• Some online gaming platforms

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What to expect during a KYC Flow

KYC flows usually happen during or shortly after account creation. You may be asked for:

Personal Information

• Full name, date of birth, address

Government ID

• Passport, driver’s license, or national ID

Selfie or Liveness Video

• Verifies that the person creating the account is real

Proof of Address (sometimes)

• Utility bills, bank statements, etc.

Typical KYC Flow steps:

1. Sign up and agree to the Terms of Service

2. Enter personal details for the account

3. Scan/upload an identification document

4. Take a selfie or liveness video

5. System checks (document authenticity, face match, sanctions/PEP lists)

6. Receive a result: approved, rejected, or manual review

Some apps may also require periodic re-checks (re-KYC) later.

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Registering for and Joining a KYC Flow test

Tests involving KYC flows include detailed instructions and Test Cases that must be validated.

Since each KYC flow is unique, you may need specific devices or documents, and registration is required before invitations are sent.

When registering, make sure to provide:

• Accurate info about devices, documents, etc. you can use

• Correct location and availability (apps may be region-locked or time-limited)

• Details about any previous accounts or completed flows (most KYC flows can only be done once per app)

If you qualify, you will receive a test invitation containing:

• Detailed instructions in the Tester Specifications document

• Test Cases for the flow that must be validated

• Any additional information or documentation needed for that test

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Do’s and Don’ts

Do’s

• Always register with valid information for KYC tests

• Read all instructions and understand the Scope before starting

• Review Test Case flows to know what must be done

• Only use valid documents. Invalid ones can block the flow!

• Update your Test Manager if your info changes (device, document, location) before starting the test

Don’ts

• Don’t register with inaccurate information

• Don’t start testing without reading instructions and Test Case flows. KYC flows can only be completed once

• Don’t use invalid documents, as this can block the entire flow

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Following these guidelines will help you complete KYC flow tests successfully, maintain your reputation in the community, and open the door to more testing opportunities.